Devices
Bring your own devices
You don't have to buy anything from us. The venue's own Android phones and tablets work. They are work devices: staff don't use their personal phones.
- Android 12L or newer
- Every device enrolled in alfimdm, ALFI's device management
- The Mesea app installs itself and stays up to date
- A tablet for the venue hub or the order status board is enrolled the same way
What enrolment allows
- It installs the Mesea app, updates it and removes apps taken off the list, without anyone tapping on the device.
- It applies work settings: screen lock, Wi-Fi networks, restrictions (such as resetting from settings), when Android updates run and a message on the lock screen.
- It can keep the device on work apps only (kiosk mode).
- It shows the model, Android version, battery, storage, network and installed apps.
- If a device is lost or stolen, your account manager can lock it, make it ring, locate it and show a message with a phone number on its screen. They can also erase it from the alfimdm console.
- The screen can be viewed remotely only with the agreement of the person at the device, who sees a notification throughout and can stop it at any time.
- Location isn't followed as a rule: it is asked for when needed, and periodic reporting is switched on only if it is needed.
How a device is enrolled
Your account manager does this with you.
- We start from a device reset to factory settings. Enrolment erases everything on it, so save what you need first.
- Your account manager prepares a QR code, which can also bring the venue's Wi-Fi network.
- You scan the code on the device's setup screen. alfimdm installs and the device becomes managed.
- The Mesea app arrives on the device by itself, and the team member signs in.
Questions about devices
Do I have to buy devices from you?
No. The venue's own Android phones and tablets work, on Android 12L or newer.
Can staff use their personal phones?
No. Enrolment starts with a factory reset and the device stays managed. That is why we use only the venue's work devices.
What happens if a tablet is lost?
Call your account manager. They can lock it, make it ring, locate it, show a message on its screen and, if needed, erase it.
Do iPhones or iPads work?
The team app is Android only. Guests order from any phone, in the browser.
Let's see Mesea in your venue
Tell us a little about your venue and we'll call you to arrange a demo.